FAQ

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Cart’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Checkout from the mini bag and follow the straightforward prompts to complete our one-step checkout process. If you have any problems, please contact customer care at service@pawbb.com.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size cannot be added to the cart on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon, you can inform us of your interest by contacting customer care at service@pawbb.com.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT pawbb.com?

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

After you place your order, you will receive an email acknowledging your order has been received. Your items will be shipped soon after your credit card details have been approved and the delivery address has been verified.

Attention: please ensure your account email is right so that you can receive an order confirmation after placing an order successfully, it contains information, such as order number, order time and payment method, etc.

HOW DO I RETURN AN ITEM?

You have up to 30 days to return an item. For full details on the returns process, see our Refund Poliy.

DO I HAVE TO PAY DUTY AND IMPORT CHARGES?

In order to assist customers, items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties. 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the pawbb.com Terms of Service. In order to register as a user of pawbb.com, we ask you to provide us with your name and email address. We may use these details to inform you of new goods and services via email. In order to process credit card orders online we require additional information including your billing address, shipping address, telephone number, credit card number and credit card expiration date. We will only use your billing and credit card information to process your order and inform you of its delivery. Please note that pawbb.com does not keep any of your details on the pawbb.com website, and therefore these details are protected from any breach of security on the pawbb.com website. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability, and will not be shared with any outside parties.

HOW DO I CONTACT CUSTOMER CARE?

If you have any questions which are not currently answered on our site, please contact customer care by email at service@pawbb.com.